Refund policy

Last Updated: 10/07/2026

At Norakart, customer satisfaction is our priority. If you receive a damaged, defective or incorrect product, we're here to help.

Returns

We accept returns only if:

• You receive a damaged or defective product.
• You receive the wrong product.
• The product is significantly different from its description.

To request a return, contact us within 48 hours of delivery with:

• Order number
• Photos or videos of the product
• Photos of the packaging

Email: info@norakart.com

Replacement

Once your request is approved, we will provide a replacement at no additional cost.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

If an order is cancelled before shipment, the refund will be processed within 5–7 business days.

Refunds

Refunds are available only if:

• A replacement is unavailable.
• Your order is cancelled before shipment.
• The order cannot be delivered due to our logistics issue.

Approved refunds will be processed within 5–7 business days to the original payment method.

Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse.
• Products without original packaging.
• Change of mind after delivery.
• Used products.